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What is ITIL?

By: IT Officer, Thu Jul 1st, 2010

The IT Infrastructure Library (ITIL) is a set of books describing the processes and best practices that are essential for effective IT service management.

IT Service Management is about the integrated management of the people, processes, and information technology required to ensure high quality and cost effective IT service delivery.

ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.

Organizations seeking to improve IT service management frequently begin by adopting and adapting the processes and practices recommended by ITIL. One of the reasons these books are so popular is that they are available in the public domain - with copyright owned by the United Kingdom Government.

The demand for ITIL is driven by clients wanting to adopt the de facto industry standards. Starting in United Kingdom, ITIL gained momentum in North America and has spread rapidly into Asia Pacific. As a result, many vendors of service management software and consulting services have built offerings around ITIL.

IT Service management demand are:

1. focus on the wants and needs of the customers.
2. develop and maintain an appropriate catalog or portfolio of services.
3. ensure that they have the processes, people and tools needed to deliver those services at the price point and service level expected by the customer.

To achieve these, IT service management can employ ITIL best practices. ITIL describes the key principles of IT Service Management and provides guidence on how to perform them in ITIL books:

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement.

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